Maximizing CRM Value through Telephony Integration

InGenius, a computer telephony integration software, effectively connects extensive CRM databases with traditional telephony ...

Upland InGenius Maximizes CRM ROI via Innovative CTI Software

Upland InGenius Maximizes CRM ROI via Innovative CTI Software Austin, United States - March 22, ...

Eliminating Frustration in Customer Calls with CTI

Upland InGenius Reduces Caller Frustration with Cloud-Ready CTI Software (AUSTIN, TEXAS) – In today’s service-driven economy, ...
Destination CRM

Upland InGenius: Computer Telephony Integration (CTI) Software

Upland InGenius is a computer telephony integration (CTI) innovator that empowers contact centers to increase productivity and enhance the customer experience. InGenius intelligently blends existing ...
USA Today

Upland InGenius Boosts Contact Center Productivity with Advanced CTI Software

AUSTIN, TEXAS – In today’s high-volume support environments, contact centers are grappling with a dual crisis: skyrocketing Average Handle Times (AHT) and severe agent burnout. When customer service ...
Business Wire

Upland InGenius CRM Telephony Integration Recognized as a Premium AppFoundry Partner

AUSTIN, Texas--(BUSINESS WIRE)--Upland Software, Inc. (NASDAQ: UPLD) has announced that its InGenius computer telephony integration (CTI) software is now available as a premium application on Genesys ...

Enhancing CRM Efficiency With Advanced CTI Solutions

The Role of CTI in CRM. Upland InGenius Enhances CRM ROI Through Cutting-Edge CTI Software. AUSTIN, TEXAS - March 25, 2026 (NEWMEDIAWIRE) - Upl ...
ZDNet

The Golden Rules of Computer Telephony Integration: Part 2

Developing the strategic value of customer interaction centers is dependent on how well computer telephony platforms are built. A robust platform will reliably, consistently, and dynamically bind ...

Transforming Customer Support with Advanced CTI Solutions

Customers demand immediate and customized support the moment they connect with a brand. A significant source of caller ...
Business Wire

ManageEngine Integrates QuickBooks, Computer Telephony with ServiceDesk Plus - MSP

LAS VEGAS & PLEASANTON, Calif.--(BUSINESS WIRE)--ManageEngine, the real-time IT management company, today announced the release of the latest edition of ServiceDesk Plus - MSP, the company’s web-based ...
The Indianapolis Star

Boosting Contact Center Productivity through Automation

The Impact of CTI Software on Agent Efficiency and Customer Satisfaction Austin, United States – March 15, 2026 / Upland Software / AUSTIN, TEXAS – In the current landscape of high-demand support ...
Insurancenewsnet.com

Patent Issued for Method and system for a scalable computer-telephony integration system (USPTO 11277517): State Farm Mutual Automobile Insurance Company – InsuranceNewsNet

A computer-implemented method of managing a call agent to call agent telephone call transfer, the method executed by one or more processors programmed to perform the method, the method comprising: ...