Financial Ombudsman Service to start charging claims firms – but you can still complain yourself for free The independent Financial Ombudsman Service (FOS) – which settles disputes between ...

Data shows that people lodged around 31,300 complaints about fraud and scams generally between January and December 2025.

The Financial Ombudsman Service (FOS) has hired Tata Consultancy Services (TCS) to build key systems in its digital transformation. The 20-year-old dispute resolution service is on a digital ...

Thousands of small businesses in dispute with financial-services companies will soon have access to a statutory complaints service. The Financial Conduct Authority, the chief City regulator, is to ...

After successfully rolling out and bedding in its cloud-based human resource (HR) and finance system, the Financial Ombudsman Service (FOS) is now digging into its functionality. In November 2021, ...

The Financial Ombudsman Service (FOS) has suggested it expects to see cost of living pressures drive another surge in consumer complaints over the next year. In a sign the crisis is far from over, the ...

When the "best interests" duties contained in the Future of Financial Advice (FOFA) reforms become law, the lack of a legal precedent will see the Financial Ombudsman Service (FOS) effectively ...

Lloyds Bank is the worst of the major banks and building societies for wrongly rejecting both payment protection insurance (PPI) and other banking complaints, new figures from the Financial Ombudsman ...