The customer is king, or so the old saying goes. It's a very popular claim in the CRM sector, which has moved from being the preserve of giants to a free-for-all. The man in charge of Microsoft's CRM ...

Microsoft plans to move further into the customer relationship management software market with a new desktop tool slated to ship later this year. The tool, called Outlook 2003 with Business Contact ...

As first reported in CRN last summer, the company is working on a CRM server as well as basic CRM applications. (See story.) Microsoft CRM, as the product will be called, will be unveiled Tuesday, the ...

During a pre-briefing to industry analysts from Jeff Comstock, corporate vice president of Dynamics 365 Customer Service the most intriguing thing he said was the solution does not require customers ...

MSFT's Dynamics 365 jumps 19% in fiscal Q2, layers AI agents across ERP and CRM, and guides high-teen growth - can it power the next leg up?

Microsoft plans to begin shipping Microsoft Dynamics CRM (customer relationship management) 3.0 on Tuesday, finally releasing to customers the first major update to the CRM software Microsoft launched ...

"We're seeing a lot of people switching from Salesforce.com," said Bill Patterson, product management director for Microsoft Dynamics CRM Online, referring to some of the 500-plus customers that have ...

Microsoft is taking the wraps off a new sales app on June 16 that it's branding as "Viva Sales." (More on the odd branding part of this later.) Viva Sales is a CRM "companion" app that is meant to ...

Despite significant product advances in Customer Relationship Management (CRM) solutions, salespeople face many of the same engagement challenges they’ve had in the past. It’s still difficult to find ...

Microsoft’s Viva Sales uses AI to make CRM smart and collaborative Your email has been sent When Microsoft first announced Viva, it wasn’t always clear how it was different from Teams. As more Viva ...

Analytics Foundation, a free bundle of software, provides customizable source code and documentation, allowing users to better take advantage of Dynamics Microsoft has taken another step to make it ...