Cloud computing vendor, Salesforce.com, has extended its service and support product line with Service Cloud, a set of technologies integrating community-generated knowledge with traditional call ...

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Salesforce has announced Unified Knowledge, a complementary gen AI-enabled offering to its Data Cloud which can pull in unstructured data from third party sources, such as Google Drive, SharePoint and ...

While the newsroom post issued by Salesforce today has a much longer title (Salesforce Service Cloud Contact Center Innovations Help Fuel Better Customer Experiences, Revenue Generation Opportunities ...

Salesforce.com has unveiled its Service Cloud, a customer service application that's designed for cloud computing and plugged into conversations that occur on Google, Facebook and Amazon. The effort ...

Salesforce Inc. today launched a new suite of features called Salesforce Foundations to help larger businesses that span multiple industries unify their sales operations. In addition, it provides free ...

Salesforce.com is a web based customer relationship management system used by more 19,000 customers and 351,000 paying subscribers. Used mainly small to medium sized businesses, the service helps ...