A large field service organization with technicians working around the country had a problem. Every day, the technicians performed their work well. They had the instruments, knowledge, tools and gear ...

Mobile technology has changed the way contracting firms operate, thanks to a wide array of smartphones and tablets that allow the real-time exchange of information. As a result, many technicians in ...

It is a great time to be a technician using technology. Work done in the field is getting easier, more efficient and more accurate as the tools we use get smaller, faster and more precise. And we can ...

Much of managing people is navigating intangibles. Aspects of business like sales and marketing can be somewhat quantified into a spreadsheet — customer locations, promotions that generate purchases, ...

I'm at the HDMA CVOC meeting listening to a panel discussion related to technology's impact on the workforce, particularly the driver and the service technician. It occurs to me that we use tablets ...

The tools of an automotive technician have evolved way beyond wrenches. A survey conducted by Anyline, a provider of artificial intelligence-powered data-capture software, found 70% of technicians ...

From the roads we drive on to growing commercial and industrial areas to the homes we live in, construction projects help breathe new life into under-utilized areas, create new spaces for communities ...

The trucking industry needs to hire about 30,000 maintenance technicians to keep up with demand. To meet this challenge, fleets and maintenance providers are working to get the most from the ...

Kenneth Calhoun, fleet optimization manager for Altech, has been a longtime board member of the American Trucking Associations' Technology & Maintenance Council and an early voice calling for the ...