This week, we’ll continue our discussion on how advances in voice-over-IP-related protocols can improve call center operations. First, we’ll look at progress in interactive voice response (IVR) ...

If its performance during a demonstration last week at Microsoft Corp.’s annual Financial Analyst Meeting (FAM) is any indication, a voice-recognition feature in Windows Vista is not quite ready for ...

Voice XML standard ready for mainstream use. A voice-recognition protocol may be on the verge of widespread market acceptance. Developed by a consortium of major telecommunications and technology ...

AI-driven voice technology allows companies to improve customer and employee experience alike. But is it something customers want? Voice-recognition applications are nothing new, but artificial ...

Conversational IVR is so much more than just a programmed voice bot. When properly implemented, it can have real benefits for customer support. Conversational IVR uses natural language processing and ...

The Latest Call Center IVR Upgrades Are Slashing Wait Times Your email has been sent Interactive voice response (IVR) systems route calls and handle basic queries ...

This article is published by AllBusiness.com, a partner of TIME. Voice recognition is a technology that enables machines and software systems to identify, process, and respond to human speech. By ...

Speech recognition remains a challenging problem in AI and machine learning. In a step toward solving it, OpenAI today open-sourced Whisper, an automatic speech recognition system that the company ...

Those who loathe talking on the phone to automated speech recognition systems may take solace in the fact that scientists are working to make such systems more lifelike and less annoying to use. “From ...