VentureBeat

Zendesk launches new tools to help brands get ahead on customer service

For more than nine years, the “laughing monk” has been a symbol of all that Zendesk represents, peacefully resolving problems to create happy customers. But the image emphasized a reactive nature, ...
SiliconANGLE

Zendesk debuts new AI features for its customer service platform

Zendesk Inc. today debuted new generative artificial intelligence features that aim to make help desk teams more productive. The features are rolling out for the company’s flagship customer service ...
VentureBeat

Zendesk launches Answer Bot API and mobile SDKs, rolls out Guide Enterprise improvements

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Zendesk debuted Answer Bot, a conversational addition to the company’s ...
CNBC

Jana Partners may have a three-pronged plan to build value at Zendesk

Business: Zendesk is a software development company that provides "software as a service" solutions for tracking, prioritizing, and solving customer support tickets across various channels. The ...
Business Wire

Zendesk Launches New Customer Sentiment and Intent Functionality Powered by Machine Learning

SAN FRANCISCO--(BUSINESS WIRE)--Zendesk, Inc. (NYSE: ZEN) today announced Intelligent Triage and Smart Assist, new AI solutions empowering businesses to triage customer support requests automatically ...