We explore how to deal with difficult customers and knowing when it's time to cut ties. Death, taxes, marketing conferences referencing artificial intelligence (AI) and difficult customers. These are ...

Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

Start a business and stick around long enough, and there’s a good chance you’ll encounter a client, that–for whatever reason–is unhappy no matter what you do. You may have already experienced a client ...

One important aspect that most seasoned business owners know a thing or two about is how to effectively engage with different types of customers. And while the majority of customers are fairly easy to ...

Starbucks is holding three-hour training sessions to implement the CEO's "back to Starbucks" strategy. The training focuses on customer service, new workflows, and reversing the chain's open-door ...